The computer had a whopping 16MB of RAM and a giant 15-inch monitor. It barely ran Windows 95. Get this: it had a 500MB hard drive. There was barely enough room to load Microsoft Office, much less all the documents I had to create for class. What did I pay for this beauty? $1100.

Cut to today: I just bought an 8GB USB flash drive for $30. Sixteen times the memory for 3% of the cost.

Here’s what that means to me (and to you). I think nothing of storing and managing hundreds of gigabytes of photos, videos, music, and media. And because I have lots of photos, I expect others to have the same. There is no excuse for a brand (organization, product, service, etc.) to not have a lot of great multimedia to engage me.

What does your organization offer the casual web surfer? Videos? Hi-res photos for download? No? You are risking missing your customers’ expectations.

Case in point: look at charity:water. It’s a non-profit that sells $20 bottles of water to raise funds to build water wells around the world. And then they deliver videos, photos, and a full experience back to their donors. The instant feedback loop draws you in, doesn’t it? It’s easy to see that your donation makes a direct difference in someone’s life.

Does your brand generate enough media to fill an 8GB flash drive?

Are you worried if it doesn’t?

Don’t hide your brand experience behind the walls of your computer. Give it away as a gift to loyal customers who are excited about you.