Lessons in Creativity from Kitchen Nightmares
November 23rd, 2009 | 1 Comment »
BBC America shows reruns of Gordon Ramsey’s Kitchen Nightmares, and if you haven’t seen any episodes, it’s worth a watch. Before he made it big with Hell’s Kitchen, Gordon traveled around the world walking into the emptiest, dirtiest, and shoddiest restaurants, and shaping them up in less than a week.
It’s the best type of reality TV; every owner is on the brink of bankruptcy, suffering from a tragic balance of professional ego and personal shame. And by the end of an hour, they have a fresh new start.
After watching about seven episodes now, I see a bit of a formula of what it takes, in Gordon’s mind, to run a successful restaurant. And — big surprise — they’re lessons I can apply to my own creative work.
- Never send out crap. Often, the chef is running behind and sends out sub-par food to “get ahead” in his or her orders. Never a good idea. The only reason people come to your restaurant is to get a good meal. If they don’t get that, then the core value of your business is wasted. As a creative, I’m continually challenged to never settle on sub-par work, in favor of appeasing the client or getting it out the door.
- Put a sign up. On the show, many restaurants don’t have a well-lit sign in front of their business. They’re hoping that customers will. In my world, it means that you should have a business name, a pitch, a business card, a web site worth spending more than 8 seconds on.
- Make it simple in order to stand out. Often the menu is crazy complicated. Mixes, sauces, meats, etc. Never one single direction, but the owner’s “unique take on food,” which they believe will propel them to notoriety and success. Gordon always makes over the menu, and normally cuts it in half. And they balk at being good at simple things like “steaks.” But “steaks” are what the people want! How many items are on your creative menu? Are you sacrificing quality for quantity? Are you claiming to specialize in something that no one wants?
- Change the scenery. Gordon’s unseen “design team” always makes over the restaurant. For the show, it’s a big reveal, but I’m consistently underwhelmed by what they do. But it always makes a huge difference to the people working there. Like to the point of tears. Maybe just a little sprucing up can make a big difference. If you’re stuck in a rut, change your view. Your desk. Your office. People resist change, but they embrace investment.
Just some lessons I’m hearing and applying to my own life. Any of these strike a chord for you?
[A part of my continued Pursuing Creativity series.]

